Important Information

Taxes & Duty: Some International shipments may have taxes or duty levied by local customs authorities. If so, the recipient will be required to pay such taxes or duty on or after delivery.

Terms & Conditions: DHL standard Terms and Conditions of Carriage apply. For more information please click here.

Liability: DHL’s maximum liability for loss or damage is US$100 per shipment for destinations outside the UK and £100 per shipment for destinations within the UK.

Transit Times & Tracking: Transit times are a guide only and not guaranteed. There may be a 24-36 hour delay on parcel delivery information becoming available online.

Claims: In the unlikely event of you needing to make a claim, please click here to view our Claims Guides.

Data Protection: Your personal details are important to us and will be used fairly, in confidence and kept secure for no longer than necessary in compliance with the Data Protection Act 1998. By signing the DHL Servicepoint order, you acknowledge and accept the terms of the personal data statement.